CONTEMPO ARTISTRIES FAQS
How do I schedule an appointment?The best way to schedule an appointment is by calling us at (724) 838-8100. Our guest service coordinator will be pleased to assist you and find you a day & time that works best with your schedule.
How do I find a stylist that best fits my needs?Each of our stylists has their own style so we recommend looking at each of their bios on “Stylists” tab on the top of our page. There you will find things like their experience, specialties, and certifications as well as links to our online portfolios on Facebook and Instagram. Scrolling through their work will give you an idea of their style and the hair they typically work with.
Of course, you can always call and talk to our guest services coordinator and they will be able to make a recommendation as well.
Do you accept walk ins?Walk-ins are welcome however our stylists typically book out several weeks in advance so, we encourage our guests to book in advance to make sure you have your desired appointment time and stylist.
What if I need to cancel my appointment?We understand that things happen, but if you need to reschedule your appointment, we ask that you kindly give at least 48 hours’ notice. This allows our stylists adequate time to fill their schedules. Our stylists are paid on commission: no shows and unfilled appointments mean they don’t get paid. Therefore, we respectfully ask that you let us know in advance if you’re unable to make your appointment.
If you cancel your appointment less than 48 hours in advance, you forfeit any deposit made. If you no show, you forfeit your deposit and may be required to pay for your scheduled services before scheduling another appointment.
EEK, what if I’m late to my appointment? We try our best to accommodate late arrivals however we pride ourselves in providing quality service to our guests. Your punctuality is appreciated and required to properly serve you and the remainder of the guests that are scheduled for that day. If you are going to be late, we do ask that you call to let us know. If you are more than 15 minutes late, we may need to reschedule your appointment or shorten the service being provided. If we are unable to accommodate the services booked due to a late arrival, you will still be charged 100% off the service(s) that were scheduled for that day. Can I book extra services while I’m at the salon?Absolutely! We have an enhancement menu of service that can be added on during your visit without having to schedule in advance. We will do our best to accommodate your request for any additional services that may take extra time.
What is your LOVE IT Guarantee? Of course, we want you to LOVE everything, but we understand sometimes that may not happen. Guarantee of Services: We want you to be thrilled and love the services you receive. We take great pride in doing a through consultation prior to services and include a blowout in all our pricing so we can make sure it’s PERFECT. If you are not 100% satisfied, we ask that you contact us in 72 hours of your appointment. Any concerns reported after 72 hours may require additional appointments and service charges may apply. Guarantee of Product: We want you love your hair even on the days you aren’t walking out of the salon. We base our recommendations on individual goals, lifestyle, texture, condition, color and so much more. We take immense pride in educating you on how to achieve the results at home. If one of our products is letting you down, please let us know. We are happy to review how you’re using it and make suggestions. If it’s not working for you, we can exchange it for something else that might work better. We cannot return products unless they are unopened and unused. All exchanges and returns must be done within 30 days of purchase. What methods of payment do you accept?We accept Visa, Mastercard, Discover, American Express, Cash, Check, and Contempo Artistries Gift Cards.
We do not accept SpaFinder gift cards.
How much should I tip and can I put it on my card?Our pricing does not include gratuity. Tipping is left to the discretion of our guests, but if our services meet or exceed your expectations it’s greatly appreciated. The industry standard is 15-20% of your service.
What happens if I pay by a personal check and it fails to process? Do you have gift cards?We sure do! The gift of beauty is one of the best ones out there. Our gift cards are available in whatever amount you desire.
Do your gift cards expire?All good things must come to an end and our gift cards are no different. Gift cards expire three years after the purchase date. (plenty of time to sneak in a hair appointment or two!)
What happens if I lost my gift card?Unfortunately, we cannot do anything for lost gift cards. They are considered the same as cash.
What’s the difference between foils and balayage?Balayage is a hand painted technique which creates a more gradual, natural-looking effect. Foils highlights give you lighter, brighter, and bolder results.
What kind of hair extensions do you offer? We take great pride in offering the best of the best. We currently offer 3 brands of hair extensions to customize and create the perfect look for you. With stylists certified in Halo Couture, Platform, and LineOne we are proud to offer Halo Couture extensions, Tape Extensions (Halo & LineOne) and Hand-Tied Weft extensions (Platform, Halo, and LineOne). Consults for extension services are required and are complimentary. What is a smoothing treatment?Smoothing treatments are keratin based long lasting treatment (3-6 months) that add shine, dramatically reduce frizz and cut down on blow dry and styling time. We offer two types of smoothing treatments.
Cezanne Smoothing Treatment – Formaldehyde free smoothing treatment that reduces frizz, and leaves your hair smoother, stronger, shinier, and more manageable. (3-5 months)
Keratheraphy Smoothing Treatment – Strong option of smoothing treatment. It provides you with maximum smoothing, curl reduction and shine. It is best for the most resistant and unruly hair types. Both treatments take 2-4 hours to have done depending on the density of the hair.
Starts at $275 for each treatment.
Do you allow pets in the salon?We strive to create a relaxing and welcoming environment for everyone. As much as you love your pet and we love a furry visitor, the guest beside you may not, therefore we do not allow pets in the salon unless they are service animals.
How can I join your team?We are always looking for the perfect addition to the #contempoteam! We love driven, motivated and passionate individuals. Send us your resume or stop in and drop it off! We’d love to meet you.
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